Legal

Privacy Policy

Last Updated: July 19, 2026

Welcome to Altiva Coffee ("Altiva," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, subscribe to our newsletter, create an account, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely by our payment providers—we do not store your credit card information)
  • Order history
  • Customer support communications

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Language preferences
  • Pages visited
  • Time spent on pages
  • Referral sources
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver products
  • Provide customer support
  • Respond to inquiries
  • Improve our website and customer experience
  • Personalize your shopping experience
  • Send order confirmations and shipping updates
  • Send promotional emails (only if you have opted in)
  • Detect fraud and protect our business
  • Comply with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Analyze website traffic
  • Improve website performance
  • Measure marketing effectiveness

Depending on your location, you may be presented with a cookie consent banner allowing you to manage your preferences.

You may also disable cookies through your browser settings; however, some website features may not function properly.

4. Payment Information

Payments are securely processed by trusted third-party payment providers.

We do not store your complete payment card information on our servers.

Payment providers use industry-standard encryption and comply with applicable security standards.

5. Email Marketing

If you subscribe to our newsletter, we may send you:

  • New product announcements
  • Promotions
  • Coffee brewing tips
  • Educational content
  • Exclusive offers

You may unsubscribe at any time by clicking the "Unsubscribe" link included in every marketing email.

6. Sharing Your Information

We do not sell your personal information.

We may share information only with trusted service providers necessary to operate our business, including:

  • Payment processors
  • Shipping carriers
  • Order fulfillment providers
  • Email marketing platforms
  • Website hosting providers
  • Analytics providers
  • Customer support tools

These providers may access your information only to perform services on our behalf.

7. Data Security

We implement commercially reasonable technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although no method of transmission over the Internet is completely secure, we continuously work to protect your information using industry best practices.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill your orders
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements
  • Improve customer service

When no longer required, personal information is securely deleted or anonymized.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Restrict certain processing activities
  • Object to marketing communications
  • Request a copy of your personal data
  • Withdraw consent where applicable

To exercise your rights, please contact us using the information below.

10. International Customers

If you access our website from outside the United States, your information may be transferred to and processed in countries where our service providers operate.

We take reasonable measures to ensure that personal information remains protected in accordance with applicable privacy laws.

11. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can promptly remove it.

12. Third-Party Services

Our website may contain links to third-party websites or use services provided by third parties.

We are not responsible for the privacy practices of those websites or services.

We encourage you to review their respective privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated "Last Updated" date.

Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Altiva Coffee

Email: privacy@altiva.coffee

Customer Support: support@altiva.coffee

Website: www.altiva.coffee

We will respond to privacy-related inquiries as promptly as reasonably possible.